How to Add or Modify a Set of Dunning Messages in Accounts Receivable for Sage 300

Before You Start

• Decide on the code to identify the messages

To add a set of dunning messages:

1. Open Accounts Receivable > A/R Setup > Dunning Messages.
2. Enter a code to identify the set of messages you are adding.
3. Enter a description of the message set, such as a comment about when to use the messages.
4. For each aging period, enter a message to print on customer statements.
   Accounts Receivable prints the message relating to the customer’s oldest outstanding transaction or balance.
   Note: If you age by document date instead of due date, you should enter the same message for both the current period and the first aging period, because accounts selected for the first aging period are not likely to be overdue.
5. Click Add

To edit a set of dunning messages:

1. Open Accounts Receivable > A/R Setup > Dunning Messages.
2. Enter the code for the dunning message you want to change.
3. Make your changes.
4. Click Save.

To delete a set of dunning messages:

1. Open Accounts Receivable > A/R Setup > Dunning Messages.
2. Enter the code for the dunning message you want to delete.
3. Click Delete

After adding or modifying a set of dunning messages

• Print and file the Dunning Messages report. For more information, see “Printing the A/R Dunning Messages Report” (page 329).