Error: “Windx client connection: Connection Timed Out waiting for your application to start” or “The server side process failed to start or respond”

Summary

Error: “Windx client connection: Connection Timed Out waiting for your application to start” or “The server-side process failed to start or respond” when launching Sage 100 Advanced or Premium editions, or when accessing tasks.

Full message may read:
“WindX Client Connection
Connection Timed Out waiting for your application to start.
Please contact your Administrator, as there may be a configuration error on the server.
The server side process failed to start or respond.”

Disclaimer

Backup Warning

Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

Network Warning

This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions.

Operating System Warning

This solution requires advanced knowledge of your computer’s operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations.

Resolution

Note: This is most likely an issue related to network bandwidth or systems resources. Sage 100 Customer Support can provide some suggestions on troubleshooting, but support analysts are not the network or systems administrators familiar with a customer’s environment and cannot guarantee a solution. The following have been reported by some customers as being possible resolutions:

Possible Resolution 1: Reboot the server and try and login again.

• This may only be a temporary fix if the server is low on resources. Check the Microsoft Knowledgebase for recommended (not minimum) levels of resources for the specific Windows Server operating system version (CPU, RAM, free hard disk space for the pagefile/swapfile, etc.)

Possible Resolution 2: Run Application Server as an Application rather than a Service. Windows allocates more resources to desktop applications than services:

1. Have all users exit Sage 100 ERP Advance or Premium
2. Stop the Sage 100 ERP Advance or Premium Application Server service.
   • On the server, From the open Start, Control Panel, Administrative Tools, Services.
   • Locate the Sage 100 Advanced XXXX (zzzzz) Application Server service (or Premium).
   • Right-click the service and select Stop.
3. Start Sage 100 ERP Advance or Premium Application Server as a desktop application.
   • On the server, open Start, All Programs, Sage, Application Server Configuration.
   • Verify that Running displays in the Status field.
   • If the Application Server is not Running, click the Start button.

Note: For more information on Application Server Configuration, see the Sage MAS 200 Installation and Administration Guide .

Possible Resolution 3: If you would like to continue running Sage 100 ERP as a Service (or switch to running as a Service)…

Modify the Windows registry to allocate more resources. For more information, refer to this article.

Possible Resolution 4: If running Dell Servers using Windows 2003 Service Pack 1, on the raid controller, disable the ‘Raid Patrol’ option to eliminate any firmware latency issues.

Possible Resolution 5: Check Preferences under User Maintenance (Library Master, Main, User Maintenance) and if user is set to Spawn tasks from Application Server, unselect this option, log out and log back in to Sage 100 with the user and try task again.