Error: “ActiveX component Cannot create object” when starting Sage Intelligence from a workstation


When starting Sage Intelligence Report Manager on a Sage 300 ERP workstation, the following error message may appear:
“ActiveX component cannot create object.”


The Sage Intelligence workstation component is not installed.


To address this issue please try the following:

  1. Click Help in Sage 300 ERP.
  2. Click System Information.
  3. Take a note of the Program Directory.
  4. Browse to the Program Directory path. e.g. C:\Program Files (x86)\Sage\Sage 300 ERP.
  5. Open the BX##A folder.
  6. Open the WSSetup folder.
  7. Right click setup.exe and choose Run as Administrator to install the workstation setup.

Note: The above setup.exe file will need to be run on the workstation that is having the issue.