Sage 100 Customer invoices are missing on the Invoices tab

Description

Sage 100 Customer invoices are missing on the Invoices tab

Cause

Past invoices will not show on the Invoices tab if you have the Days to Retain Paid Invoices set to zero in Accounts Receivable Options.
or
When National Accounts are setup, the open invoices will appear on the Bill To Customer’s account, not on the Sold To Customer’s account.

Resolution

Resolution 1

1. Open Accounts Receivable, Setup, Accounts Receivable Options
2. On the Main tab, select Display Invoices with Zero Balance if desired
3. On the Additional tab, change Days to Retain Paid Invoices to a higher number. The Maximum allowed days to retain is 999
4. Click Accept

Resolution 2

1. Open Accounts Receivable, Main, Customer Maintenance/Inquiry
2. Select Customer No.
3. Click More and select Bill To/Sold To
4. Note the Bill To Customer No.
5. In Customer Maintenance/Inquiry select the Bill To Customer No.
6. Click Invoices tab
7. The open invoices are listed here for all of the Sold To customer

Support

If necessary, seek the assistance of Acute Data Systems to help provide assistance with this process.