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If you have an earlier version of Sage CRM synchronization component, when installing a new one from Sage 300 2017, it may be failed to update.
This issue will be addressed in Sage 300 2017 PU1. The workaround is remove the old one first:
- Go to Control Panel, Uninstall or Change a Program, uninstall Sage CRM synchronization component
- Install it from \\Sage 300 Program share\Sage 300 ERP\EW64A\COMPONENT\setup.exe