Business Insights Explorer Crashes or goes to "Not Responding" when Loading a View

Cause

Environment Resources on the Local machine

Resolution

In Windows:

• Open Control Panel, Administrative Tools, Services
• Stop the Print Spooler Service
• Go to Start/Run in Windows and Type in %Temp%
• Select All (CTRL-A) in Windows explorer for this folder and Delete all files.
• Open Control Panel, Administrative Tools, Services
• Start the Print Spooler Service
• Reinstall Workstation Setup
• Test Business Insights Explorer

If the issue persists, it is possible the Windows Default printer has a bad printer drive or is unreachable. Try changing the default printer in Windows to a PDF Printer (Like CutePDF) or the “Microsoft XPS Document Writer” and test